After-sales Support
Already own a Hi-Spec product and something isn't working right? Tell us what happened and our team will get back to you within 24 hours.
Just bought it? Activate your warranty instead →
Report an issue
Faults, damage or missing parts — tell us what went wrong and we'll take it from there.
Get help faster
The more detail you give, the faster we can send the right fix or replacement — often in one go.
Reply within 24 hours
A real specialist follows up by email with next steps: repair, replacement, or refund.
What’s covered
- Hand tools — limited lifetime warranty
- Power tools — 3-year limited warranty
- Batteries — 1-year limited warranty
How it works
- Tell us about your product and where you bought it.
- Describe the issue — add a photo if you can.
- A specialist replies by email within 24 hours with your next steps.
Questions before registering? Email support@hi-spec.tools — we usually reply within 24 hours.
For the full warranty & after-sales policy, please view our policy page .